Rental Testimonials

Michael & Nadasha S. 17/06/10 (Malvern Office)

"We were recently tenants of a property managed by Thomson Malvern, namely Kate Sayers. We just wanted to express our opinion on how Thomson Malvern conducted themselves as truly professionaI property managers.

When we first started the rental agreement, Kate was away, but Cheryl Lynch stepped in and went through all the paperwork in the boardroom. I remember feeling taken care of and welcomed.

When something had to be repaired, Kate Sayers went beyond what can be expected of many other property managers to get results.

Our experience of this office was one of a team supporting each other. Even calling reception was pleasant and well above any property management office that we have experienced. We are also landlords and would not hesitate in having our property managed by Thomson Malvern.

It is rare as a tenant, but we always felt respected as customers.

Thank you to Kate and Thomson Malvern!"

Chris P. 10/05/10 (Carlton Office)

"I would like to take this opportunity to thank Julie Bisping from Thomson Carlton for the dedication and exceptional service she has and continues to provide. I was also impressed with Joanne Mason for her excellent communication in keeping me up to date on progress.

I now have a 2nd property listed with Thomson and once again, Julie has shown the same personal commitment and enthusiasm as before and secured a suitable tenant in minimal time, at the same time treating my properties as if they were her own. Julie is truly an asset to the Thomson team.

I, therefore, have no hesitation in recommending Thomson's services as Property Managers as I have complete confidence that my rental properties are in the most capable hands."

Ivor M. 10/05/10 (Murrumbeena Office)

"Dear Anthony,

I recently rented out my property with the assistance of Lucas Scammell. I just wanted to let you know that I was very impressed with the way Lucas handled the tenancy for the entire duration. He was always very responsive to any queries or concerns I had (not that there were many), and approcahed the tenancy with a very high degree of professionalism and efficiency. Overall I found him easy to deal with and I felt that he was speaking to me openly and frankly when I had queries during the tenancy, which I particularly appreciated. I can only assume that property owners have similar positive experiences with Lucas.

I have already recommended Thomson Murrumbeena, and Lucas Scammell, to friends who have asked whether I know of a good real estate agent to manage their properties for them. After this experience, I would be very happy to deal with Thomson Murrumbeena again in the future if the need ever arose." 

Terence L.  04/05/10 (Malvern Office)

"Dear Kate, It has been absolutely fantstic to have you as an agent for my property. Thank you for your assistance and efforts in gthis matter. I will make sure Thomson is recommended overseas!"

Peter S. 01/05/10 (Carlton Office)

"We used Thomson as our agents for almost 10 years before changing to family use of our property in Macarthur Place , Carlton. We were very satisfied with the service and so recently turned to Thomson again when our family no longer wished to use the property. The property has been speedily let to suitable tenants at a good rent."

Beryl F. 01/05/10 (Carlton Office)

"Dear Glen, I am pleased to tell you that I have just signed another Residential Tenancy Agreement which your Property Mnager, Ms Julie Bisping, has negotiated. I am writing to let you kinow that over the past 12 months I have been delighted with the way in which my property has been handled. This is in marked contrast to my previous experience with another local agent.

Throughout the year Julie has not only negotiated very good outcomes but she has consulted me on every matter I wanted. She is a most helpful, efficient and altogether friendly person to deal with.

I have recently spoken with the tenants and they have had similar comments to make about their part of the arrangements. This again is in stark contrast to the way the previous tenant was treated by the other agent.

My one regret is that I persevered with the previous unsatisfactory treatment and did not come to your property management team in the first place.

Thanks to everyone at Thomson for making such a positive change in my 'landlord' experiences, the year has been so easy and pleasant!"

Thomas C. 28/04/10 (Carlton Office)

"I have a townhouse in Royal Pde, Parkville that has been on the rental market for almost 3 months. I decided to try out other rental agencies and one of them was Thomson. On the first meeting with Julie at the property, I was impressed by her frank and honest advice on the presentation of the property. When I signed over to Thomson, my property was advertised and opened for inspection almost immediately on a Thursday. I received a market update the day following the inspection. On the 2nd inspection on the Saturday morning, I met Julie's associate Joanne at the property. She made a remark when I mentioned it has been empty 2.5 months now - "We will find someone". The remark was said with such confidence it can only be described as extremely encouraging.

On the following Monday evening, Joanne rang and advised she has a suitable applicant. On Wednesday, the lease was signed. This is 3 business days to getting a suitable tenant and another 2 to sign them up; 5 business days after nearly 3 months with the previous agency! That can't be just luck. It has to be the personal attention they gave to the job and the better advertisements on their website and the public ones such as realestate.com.au. The first disbursement into my bank account was also spot on.

While I just came on board Thomson and on-going property management style is yet to be experienced, I can say right now that I am very pleased with my decision to go with them. This is also on top of the extra commission rate compared to the previous. They have already earned it. I have shared this experience with my colleagues who own investment properties".  

Jane P. B. 18/03/10 (Malvern Office)

"Thank you to the staff at Thomson Malvern, especially Liz Wynne and Kate Sayers, for their invaluable assistance over the past months."

Lind L. 18/03/10 (Malvern Office)  

"Dear Kate,

Thank you so much for all the hard work you have put into managing our apartment over the years and particularly after the exit of the last tenant. Wish all the property managers are as good as you."

Jacqueline C. S. 18/03/10 (Malvern Office)

"Dear Kate,

I want to take this opportunity to let you know what a pleasure it has been dealing with you. From day one, you have been diligent and helpful and by far the best property manager we have ever dealt with!"

Kay B. 18/03/10 (Malvern Office)

"Thanks Kate for doing the inspection. I must say you are the best property manager we have ever had. I like your style."

"Kate, thank you so much for all the hard work you've put in to manage this apartment for us over the years and particularly after the exit of the last tenant. Wish all the property managers are as good as you."

"Kate, thank you very much for all your hard work and help with our new apartment!"

"I wanted to thank you Kate for being such a pleasure to deal with while renting at 24 Mills St. You've been a great property manager and I just hope I am just as lucky with the next property manager at my new place. Thanks again for a great reference." 

"Kellie Finlayson has been the property manager for my two apartments in Elsternwick for approximately five five years. She has an excellent understanding of the requirements of property management and performs her duties professionally and intelligently.

She is proactive and plans ahead for tasks to be done. She is an excellent communicator, listens attentively and follows up by prompt phone calls and email.

I am able to relax and rely on Kellie to tell me what needs to be done and when and I am very pleased to refer to other property owners."

"Kate has been one of the most profesional real estate agents I have ever dealt with. She answers my email queries quickly and succintly and is an absolute pleasure to deal with. I want you to know that in my opinion - as a long term client of THomson - Kate Sayers is a major asset to Thomson. I cannot speak highly enough of how much she has impressed me with her manner and professionalism." 
 

"We would like to thank Julie Bisping from Thomson Carlton for all the work and dedication she put into leasing our property.  Her tenacity and enthusiasm throughout the process greatly assisted us during the stressful time, as it was our first rental property.

We were also amazed by her passion, working late on week nights and weekends, as well as her professionalism in advising us in the selection of a tenant.  We will not hesitate to recommend her as a property manager to anyone and will surely enlist her services in our next rental property!"

"I did my own analysis and due diligence of different agents in the area whilst choosing a company to list and manage my rental property. Thomson Flemington was one of the agencies I had heard great things about and Filomena Vilas came out. Filomena had an excellent knowledge of the area, and a lot of experience in property management.  Funnily enough, I initially chose to list my property with another agent who did not commit to their promises with what later proved to be an over quoting rental appraisal that resulted in my property being un-tenanted for a period of time.

After realising this, I went back to Thomson based on my initial meeting  with Filomena.  Filomena was able to list the property close to immediately with the perfect tenant.

I now have a second property listed with Thomson and once again, Filomena proved to have an excellent understanding of the area, type of clients that would want my property and how to market it. Thomson Flemington, and in particular Filomena are people I will partner with in growing my property portfolio going forward and I look forward to growing together over the year to come."

"I would like to thank Lucas Scammell for the excellent property management of my flat in my absence.  He is very efficient and thorough and I will be happy to use him again in the future and also recommend him to others".

"I would like to take this opportunity to thank Anthony Lee and his team very much for the property management services provided for my property which I have recently sold.  One of the really pleasing aspects of dealing with Thomson Murrumbeena was their access to good quality rental candidates.

I would also like it noted also that I have never had any issues with any tenants due to the qualifying processes that Thomson has.  During the time the property was with Thomson, the vacancy period was minimal due the effort that the team put in locating suitable renters in the most efficient manner.  I would have no hesitation recommending or using Thomson again as property managers."

"I’d like to take this opportunity to express my sincere appreciation of the service that Siân McCarthy from Thomson Murrumbeena, has provided. It is important to note that I have been dealing with a prominent real estate agent that is considered a key player for the Bentleigh area, however that agency was not able to get my property leased after trying for over a period of three months.
 
I decided I should give Thomson a go and was passed over to Siân. She burst onto the scene with incredible positiveness and immediately followed this up with an appointment on the day. She presented her approach in a focused point form and 'plan of attack' strategy on how to get my property leased. This refreshing confidence was music to my ears. Even though understandably Siân couldn’t promise it at that stage she indicated three or so weeks would be sufficient time “after my pestering that is”. This made me ask the question could this really be true? She surpassed my expectations. I think her natural ability and polished skills spoke for themselves when she was able to find a suitable tenant within a period of just one week! 

Siân is a testament to professionalism and has smashed the other agency who had three and half months of 'everything they could give' right out of the ball park … in a period of just one week!
 
Siân is a champion!!"

"I cannot speak highly enough of the services provided to date by Julie Bisping and Joanne Mason from the Thomson Carlton office.  A friend recommended Julie and I can see why.  I met with three rental agents and none compared in terms of local experience and professional manner.  Julie exudes integrity and capability, informing me of matters such as landlord's insurance with thorough knowledge and transparent recommendations.

Julie moved the rental process with incredible speed and efficiency, letting me know at every step what was happening and what actions I needed to take.  Her competence is obvious, she has secured me a rental notably higher than other agents suggested from first open home to signing within a week.  Julie's competence and advice has been of great value during a time of upheaval, helping to reduce the stress and unknowns of renting out my property for the first time.

I have been equally impressed with Joanne - from her running of the open homes and judgement of suitable tenants to her excellent communications in keeping me up to date on progress.  I almost struggled to keep up with their efficiency.  When I rang to arrange final water readings and invoicing, I was told Thomson had already put these details in place.

I can recommend their services without hesitation and have complete confidence that my rental property is in the most capable hands."

"Dear Julie.  Thank you so much for all your work towards leasing my Carlton property.  I was very happy with the efficient, thorough and courteous service you provided".

"I have had occasion to use the Thomson Carlton office both to purchase a property and to arrange for it's rental.  The staff have been most professional and efficient in the way they have delivered their service and I would have no hesitation in recommending them to others."

"I would like to thank Joanne Mason and the staff of the Thomson Carlton office for all their hard work and great support.  You have made renting my first property simple and an absolute dream.  Your company's professionalism and integrity is second to none and I would highly recommend Thomson to anyone planning on buying, renting or selling their property."

"I would like to formally express how impressed and happy I am with the attention to detail and quality of service that Julie Bisping, Senior Property Manager of the Carlton office has and continues to provide as my Property Manager. 

I would consider myself a very fussy client and upon meeting Julie, felt that we both understood that what was important to me as a client was the property, and not the politics behind it.  I am comfortable expressing all my concerns and know that it will be regarded professionally.  Everything that she promised before signing with Thomson, has been backed up with solid action.  Although she is the Senior Property Manager, and most certainly busy, she is almost always contactable at all hours of the day – I often find her replying to my emails at 10pm at night! 

There is a dedication which I value most highly as a client.  When I needed to go overseas urgently, I had a peace of mind knowing that Julie was on top of all the issues that popped up, including a false alarm with the Fire Brigade.  She has proven time and time again her expertise in the industry, and her ability to negotiate with various parties and manage expectations.    It has been a journey which I can sum as a positive experience – a statement that I cannot offer other property managers. 
Thank you!"

"I would like to take this opportunity to thank you for all your help with regards to leasing our home in  North Fitzroy.

Your professionalism and understanding became obvious at our first meeting. You ran with the job at hand  with great gusto and enthusiasm which gave us great confidence.  Any client would find it a pleasure to deal with you as you grasp the situation very quickly and run with it without any hesitation.

We had a few unexpected issues at the beginning but you got them all under control very quickly with the minimum of fuss. You kept us informed the whole time. The house was looked after beautifully and it was a pleasure to come back into.

We would not hesitate to enlist your help if we needed to lease any property. Thanks again for all your help and support."

"I am writing to express my appreciation of Julie Bisping for assisting me during a complicated situation.  Julie was exceptional from the beginning and her honesty, integrity and professionalism have proven to be invaluable.

After six unsuccessful weeks of trying to rent out my 2-bedroom apartment with another agency, I contacted Thomson in hope of a better outcome.  Julie found a suitable applicant at the first open and has exceeded my expectations by going above and beyond her duties as a property manager.

I believe in credit where credit is due and I wanted to bring attention as to how impressed I am with Julie Bisping.  I will highly recommend her to friends and family in the future.  Thank you, Julie."

"Over the course of 9 years of having my property managed by various Agents, I must commend Thomson 's Murrumbeena office for both their professionalism and expertise in managing my investment.  In particular I would go further to say that Kaylene Costelloe, my assigned Property Manager, particularly impressed me with her personal commitment with regards to managing my property.  She truly treated my investment as if it were her own, highlighted by:

• The thorough vetting of potential tenants.  Tenants who not only took particular care of my property, but also fitted in well with the neighbouring units.
• Managing the on-going maintenance of my property by project managing the repainting of the exterior, and replacing existing awnings.  This was also done in consultation with the neighbouring units, to ensure all were happy with the choice of colours, etc.
• During the recent sales campaign, Kaylene continued to professionally manage my property and the existing tenants, ensuring their needs where met during the mutiple open expections, etc.  and during the process of making the my property vacant for the new owners, she ensured my place was left in a clean and secure state.

I would highly recommend Kaylene to any potential Landlord, and would go as far to say that she stands out as a true professional in an industry that can, from my experience, leave you wanting."

"We would like to thank the property management department of Thomson Murrumbeena office, who have managed and maintained our townhouse in Glenhuntly for a number of years.  They have always found first class tenants and the downtime between tenants has been inconsequential.

We have several properties across Australia, so it is easy for us to measure the performance of various estate agents.  The Murrumbeena team are truly the most professional and the best we have had the pleasure of being associated with."

"I would like to give the Thomson Murrumbeena's property management department my highest commendations for being wonderful agents.  This property has been my home for a long time and I will miss it greatly.  The next tenant will be a very lucky person."

"We would like to thank Kellie Finlayson from Thomson Murrumbeena or looking after our property over the past few years.  We have been extremely delighted with the care which she has looked after our place and her communication and professionalism is truely exceptional.

As much as we are excited about moving into our new place, we are sad that we will no longer have Kellie as our property manager.  We hope that we are able to have her as our property manager if the opportunity should arise in the future."

"I would like to thank Kaylene Karpin from Thomson Murrumbeena office for the exceptional service she has provided over the years with regard to my rental properties in Carnegie and Elwood.  It has always been a pleasure dealing with her.  Nothing is too much trouble and she always has good advice.  Whenever I have had a problem with rentals, I have always been able to rely on Kaylene to solve them.  Thank you again for all the help over the years."

"I would like to take this opportunity to say thanks to the property managers at Thomson Carlton office as well as the reception staff for their outstanding customer service.  I have dealt with many agents in selling houses and in looking at rental properties, and your team has been the best by far. It made the experience a lot easier!"

"I would like to thank Kaylene Karpin from Thomson Murrumbeena office for the exceptional service she has provided over the years with regard to my rental properties in Carnegie and Elwood.  It has always been a pleasure dealing with her.  Nothing is too much trouble and she always has good advice.  Whenever I have had a problem with rentals, I have always been able to rely on Kaylene to solve them.  Thank you again for all the help over the years."

"Kaylene Karpin,you have made my life much easier and have gone beyond what I would expect from a property manager.  Thank you for always keeping me up to date with how things are going.  It is very reassuring to have such a professional thorough person looking after my house.  I would be more than happy to recommend you to anyone for the high quality service you provide.  I look forward to continuing the relationship with Thomson and know my property is in good hands."